Rights of Withdrawal

Information about your right to cancel

Consumers have the following right to cancel:

Right to Cancel

You have the right to cancel this contract within fourteen days without specifying a reason.

The cancellation period is fourteen days from the day goods were accepted by you or a third party listed by you other than the carrier.

To exercise your right to cancel, please use our returns-module found under support.esn.com

Furthermore you may give us a clear declaration(for example via letter by mail, fax or email) of your decision to revoke this purchasing contract.

If desired, please feel free to use this form:

Download the sample cancellation form as a PDF here

Consequences of Cancellation

If you decide to cancel this contract, we must promptly refund all payments received from you including shipping costs (except additional fees resulting from choosing a shipping method other than the cheapest standard shipping offered by us) within fourteen days of the day we received your notice of cancellation for this contract. The amount will be refunded using the same payment method used for the original transaction unless specifically agreed otherwise with you; we will never charge you a fee for this refund. We are entitled to refuse the refund until the goods have been returned or until you have submitted proof of having returned the goods, whichever occurs first.

The goods must be returned to us promptly, within fourteen days, from the day when you notified us of your decision to cancel this contract. This term can be met by shipping the goods within these fourteen days. Costs directly related to returning the goods are payable by you. You are only liable for any depreciation in the value of the goods if this depreciation can be attributed to you having handled the goods in a way not conducive to examining the quality, properties and function of the goods.