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Rights of Withdrawal

Information about your right to cancel

Consumers have the following right to cancel:

Right to Cancel

You have the right to cancel this contract within fourteen days without specifying a reason.

The cancellation period is fourteen days from the day goods were accepted by you or a third party listed by you other than the carrier.

To exercise your right to cancel, you must send us,

Fitmart GmbH & Co. KG
Werner-von-Siemens-Straße 8
25337 Elmshorn

Phone: +49 (0) 4121 830 31 00
Fax: +49 (0) 4121 830 31 09

E-Mail: info@esn.com

a clear notice (e.g. by posted letter, fax or email) of your decision to cancel this contract. You may, but are not required to use the enclosed sample cancellation form.

To meet the cancellation term of notice you simply need to send us the notice of your decision to exercise your right to cancel within the cancellation term of notice.

Consequences of Cancellation

If you decide to cancel this contract, we must promptly refund all payments received from you including shipping costs (except additional fees resulting from choosing a shipping method other than the cheapest standard shipping offered by us) within fourteen days of the day we received your notice of cancellation for this contract. The amount will be refunded using the same payment method used for the original transaction unless specifically agreed otherwise with you; we will never charge you a fee for this refund. We are entitled to refuse the refund until the goods have been returned or until you have submitted proof of having returned the goods, whichever occurs first.

The goods must be returned to us promptly, within fourteen days, from the day when you notified us of your decision to cancel this contract. This term can be met by shipping the goods within these fourteen days. Costs directly related to returning the goods are payable by you. You are only liable for any depreciation in the value of the goods if this depreciation can be attributed to you having handled the goods in a way not conducive to examining the quality, properties and function of the goods.

Sample cancellation form

(To cancel your contract, please complete and return this form.)

— To:

Fitmart GmbH & Co. KG
Werner-von-Siemens-Straße 8
25337 Elmshorn

Fax: +49 (0) 4121 830 31 09

E-Mail: info@esn.com


— I/we hereby cancel my/our contract to purchase the following goods (*)

________________________________________________________

________________________________________________________

— Ordered on (*)______________/ received on (*)_______________


     ______________________________________________________
— Consumer name(s)

     ______________________________________________________
— Consumer address

     ______________________________________________________
— Consumer signature(s) (written notice only)

     ______________________________________________________
— Date


(*) Please delete as appropriate

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Download the sample cancellation form as a PDF here